Archive for the ‘Websites’ Category

Canonical Tags – What are they and should you use them?

Tuesday, June 15th, 2010

By Sharon Hill with Guest Shannon Evans

Over a year ago, Google, Yahoo & Microsoft Unite On “Canonical Tag” To Reduce Duplicate Content Clutter.

In revisiting this issue, we asked Shannon Evans,  SEO (Search Engine Optimization) expert if this is still in play and about the significance.

Shannon Evans author of “Get Found Now – SEO Secrets Exposed – How to Optimize Your Website to Rank High on Search Engines” and owner of Practical Local Search sums it up as:

“What is Google’s “canonical tag”? In a nutshell – a 301 redirect for duplicate content pages. This is especially useful to know if you have one of those pesky problems like home pages accessed through multiple URL’s. If you have websites out on the world wide web linking to your content then you can end up with a diluted rank value and perhaps a revised page rank for that content. Canonical tags were created so the website owner can declare the “authoritative” copy of the page. Clear as mud?

Let’s assume your homepage is located at:

homepage.com, www.homepage.com, www.homepage.com/index, www.homepage.com/index.html, homepage.com/home.asp, etc ad nauseum.

In the old days, you had to write a ton of code creating a 301 redirect for each of these addresses so search engines would go to the version of the page you want indexed. If you did not go to the effort, you would end up with confused search engines that might assume you had duplicate content floating around. Those smart folks over at Google then came up with canonical tags so you as the site owner had more control over the preferred URL.

How do you indicate a Canonical Page?

To create a canonical link to the page www.homepage.com/index create a <link> element: <link rel=”canonical” href=”http://www.homepage.com/index“/>

So there you have it…I do…but mostly for websites with lots of pages…or blogs as they blossom and grow. When you have 20K pages in text you should have them!”   – Shannon Evans


If you have one website for your business, you still have multiple ways for your visitors to type in your website address.  As Shannon Evans stated you have:

http://www.homepage.com

http://homepage.com

http://www.homepage.com/index.htm and/or index.html

http://homepage.com/index.htm and/or index.html

All websites have home page.  This home page is saved as a file.  This file is saved as index.htm, or index.html or home.asp or even default.htm or default.html.  This is no different than saving files as .doc for Microsoft Word.  The difference on the internet is you can have multiple files that are trying to take the visitor to the same place.

Type in your website address (i.e. www.homepage.com) go to another page on your website and then go back to home.  You most likely now see www.homepage.com/index.htm (or html)

Trying typing in the different variations that we have shown for your own website.  Some designers have created multiple files of the same page so that if a visitor directly types in the address they will not find a Page Not Found.  For example:  www.homepage.com/products.htm could also be saved as www.homepage.com/products.html

By adding the canonical tag these two pages are treated the same and the popularity of the page is not diluted by the search engines.

While it seems relatively easy to add the canonical code, as Shannon Evans states: “So there you have it…I do…but mostly for websites with lots of pages…or blogs as they blossom and grow. When you have 20K pages in text you should have them! “

You can read about this subject at http://searchengineland.com/canonical-tag-16537

Special thanks to:

Shannon Evans -
Author: Get Found Now – SEO Secrets Exposed – How to Optimize Your Website to Rank High on Search Engines
Practical Local Search
Small Business Marketing Tool Kits
Strengthen Your Business with a Great Local Web Presence.
http://practicallocalsearch.com/
206-780-2257
Follow me on Twitter: http://twitter.com/shannonevans

@social_dynamics

Permanent Record

Wednesday, June 2nd, 2010

By Sharon Hill

Most of us know what a Permanent Record is regarding school transcripts. Has the internet and social media become the business version of a Permanent Record?

Recently I was looking up a business and came across a complaint – from March 2007. In addition, a client has a posting on a complaint site that goes back to August 2008.

Some of the sites allow for a rebuttal. Satisfied customers may also write in about their experiences. Unfortunately, the complaint is what shows up in the search engines synopsis, not the positive responses or a rebuttal.

Many of these complaint sites are legally protected by Communications Decency Act of 1996 which in summary states: “No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider.”

One such site in order to keep a working history of the individual or company, does not allow the author to remove the original complaint. I would assume the author could write another post if the issue was resolved. Of course, just because an issue is resolved doesn’t mean it never happened.

These types of sites provide the framework and platform for folks to let others know of their dissatisfaction. In other cases, folks may just want to vent and can be somewhat over-the-top.

I have used these types of sites myself when checking out a company and I have thought about writing up a company or two as well. Knowing that my comments are going to become a Permanent Record causes me to pause, as it should. What if the employee/owner was just having a bad day? What kind of business is it and does it lend itself to more complaints and dissatisfaction? Were my expectations in line with the cost of the service?

Make no mistake rude is rude and misrepresenting information, especially for personal gain, is just wrong. Back in the day complaints were made face-to-face or in written form. Most knew that without a name the complaint had little impact on the business. The internet allows for anonymous (first name, user name only, screen name) complaints with no requirement that it be a fair representation of the issue.

More on this subject regarding social media sites next time.

@social_dynamics

Internet listings may generate business, but they need to be correct

Tuesday, April 27th, 2010

By Sharon Hill

Let’s look at engineers.

First the engineer personally:

“…unless the person holds a license issued under this chapter, directly or indirectly
use or cause to be used as a professional, business, or commercial identification, title, name, representation, claim, asset, or means of advantage or benefit any of, or a variation or abbreviation of, the following terms:
(1) “engineer”;
(2) “professional engineer”;
(3) “licensed engineer”;
(4) “registered engineer”;
(5) “registered professional engineer”;
(6) “licensed professional engineer”; or
(7) “engineered.”

Second the engineering firm:

A business entity may not represent to the public that it is engaged in the practice of engineering under any business name or use or cause to be used the term “engineer,” “engineering,” “engineering services,” “engineering company,” “engineering, inc.,” “ professional engineers,” “licensed engineer,” “registered engineer,” “licensed professional engineer,” “registered professional engineer,” or “engineered,” or any abbreviation or variation of those terms, or directly or indirectly use or cause to be used any of those terms in combination with other words, letters, signs, or symbols as a part of any sign, directory, listing, contract, document, pamphlet, stationery, advertisement, signature, or business name.  1

So why is this important?

A “friend” provides your information to an Internet directory site to receive a referral benefit, knows that you have a degree in engineering and includes your title as “Engineer”. You do have a degree in engineering, but you are not licensed.  In Texas, the fine ranges from voluntary compliance to $3000 and criminal charges.

Using our Texas example again:

An Internet phone directory lists your company in the Engineering Services category.  Your firm is not registered with the Board or maybe not even an engineering company and you get fined.

Both of these issues have happened to one of our clients.  The first one was caught purely by accident.  When we called the directory company, we were told they do not have any responsibility for how the listings are acquired or if they are correct. If they found the referrer member to be unreliable, they may cancel the member.  They stated that an email is sent (assuming the email address is correct) and you must OPT-OUT.  You read this correctly, not OPT-IN you must OPT-OUT.  If this email gets spam trapped, you could be listed with no knowledge that you are violating the law in your state.  Most of these sites have a way to contact the company about make a report of an inaccurate listing.  All of that is well and good assuming you know you are listed.

The second one was caught by the Board of Engineers.  The phone directory company mistakenly used the Engineer’s phone number with a different directory listing.  The listing was free, but cost the Engineer time in securing a letter from the phone company as proof of the mistake.

Not knowing where and how are you and your company are listed could put you at risk of being in violation of the law.   We plan on checking on other professions in the following weeks.  If you are a licensed professional with restrictions regarding advertising, please comment on our blog.

@social_dynamics

_____________________________________________________________

1 Texas Board of Professional Engineers THE STATE OF TEXAS – TEXAS ENGINEERING PRACTICE ACT AND RULES CONCERNING THE PRACTICE OF ENGINEERING AND  PROFESSIONAL ENGINEERING LICENSURE Rules effective September 20, 2009

Like It or Not

Wednesday, April 21st, 2010

By Karen Miller

“Why did “Become a Fan” change to “Like”?
To improve your experience and promote consistency across the site, we’ve changed the language for Pages from “Fan” to “Like.” We believe this change offers you a more light-weight and standard way to connect with people, things and topics in which you are interested.”

We have all heard the rumors that changes were coming to Facebook and they were true.  You are now going to “like” something instead of becoming a “fan.”

Everyone has an opinion on it that’s for sure. The usual argument is that I like something, but I’m a fan of something else (fill in your own example). Fandom means a commitment and like is just, well, a nice feeling. Personally, I prefer to become a fan of a company or product, but that’s not what I want to talk about.

As a marketer how is this going to affect you? You can no longer use “Become a Fan on Facebook.”  Every message you have that uses those words will need to be changed. For some this includes TV commercials, radio spots, website pages and more. You might want to use “find us on Facebook” instead. “Start liking us on Facebook” doesn’t really have that great of a ring to it.

You will still be able to treat those who “like” you as a “fan.” Since the thought behind the change is that Facebook users are clicking more often on “like” rather than “become a fan,” the change in terminology may drive more people to your Facebook page and increase your fan-base or rather your like-base. Other than that is appears it will business as usual for Facebook. The upside to the change is that you may find more people landing on your Facebook page and staying there.

For some this change is not a big thing.  For others who have to pay every time a change is made to their website, it costs money. You will need to make the necessary changes to your marketing messages so you won’t be out of date by requesting people become your fan.

@social_dynamics

How Social Media is Influencing the Court System

Tuesday, March 9th, 2010

By Sharon Hill

I was recently called for jury duty. It was a wrongful death suit where the plaintiff was the family who lost their mother and the defendant was an auto manufacturer. The issues at trial were whether the air bag failed to deploy, having to prove this had happened numerous other times and finally that the auto manufacturer was aware there was a problem.

Curious about the issues and after being let out after jury duty, I searched the Internet for any stories regarding the auto manufacturer and lawsuits.

I was not selected for jury duty so my searching was just fine. I did not, however, receive any instructions specific to using the Internet. Sure we got the standard don’t talk amongst yourselves or to others during voir dire. I had my iPhone and could have researched the case during the breaks and not thought anything about the impact it may have had on me as a potential juror.

Mistrials have been declared due to a juror researching a case on the Internet. Laws are very specific about prior bad acts being introduced at trial. By Googling a person’s name, information may come to light that the juror should not have known. In one instance, a juror posted a poll on her Facebook page regarding the outcome of the trial.

Judges are changing their written instructions to cover the use of social media to include texting or twittering or posting to someone’s Facebook wall. These judges are not being vague and are using the terms associated with the different social media sites.

The accessibility of internet in this mobile world and the ease and speed of communication is changing how our judges run their courts.

More articles on Social Media’s Influence:

How Social Media is Influencing the Real Estate Industry

How Social Media is Influencing the Jury Selection Process

How Social Media is Influencing Employee Networking

How Social Media is Influencing Local Politics

@social_dynamics

Social Media’s Influence on Industries and Government

Thursday, March 4th, 2010

By the Social Media Dynamics Team

Social media is certainly having an effect on individuals, businesses and schools.  Social media’s reach is now helping and in some cases compromising industries and government.  This is the first in a 5 part series of articles how social media is influencing our lives:

How Social Media is Influencing the Real Estate Industry

We chose real estate because being a REALTOR means accepting the standards and ethics from the industry.  We recently came across the following amendment which now includes technology/internet in their Standard of Practice:

“Code of Ethics and Standards of Practice of the NATIONAL ASSOCIATION OF REALTORS®”

http://www.realtor.org/mempolweb.nsf/pages/printable2010Code

Standard of Practice 15-2
The obligation to refrain from making false or misleading statements about competitors, competitors’ businesses, and competitors’ business practices includes a duty to not knowingly or recklessly publish, repeat, retransmit, or republish false or misleading statements made by others.  This duty applies whether false or misleading statements are repeated in person, in writing, by technological means (e.g. the Internet), or by any other means.  (Adopted 1/07, Amended 1/10)

Standard of Practice 15-3
The obligation to refrain from making false or misleading statements about competitors, competitors’ businesses, and competitors’ business practices includes the duty to publish a clarification about or to remove a statement made by others on electronic media the REALTOR controls once the REALTOR knows the statements is false or misleading. (Adopted 1/10).

NATIONAL ASSOCIATION OF REALTORS® is holding the REALTORS responsible for what is posted on their electronic media sites.  Our interpretation is as the owner of the blog or Facebook Fan Page you have a duty to monitor and clarify or remove any postings that you know is false or misleading.

Filter your blog posts and check your Facebook Fan pages often.  As evidenced in recent news accounts, the viral effect of social media can get away from folks extremely fast.

More articles on Social Media’s Influence:

How Social Media is Influencing the Court System

How Social Media is Influencing the Jury Selection Process

How Social Media is Influencing Employee Networking

How Social Media is Influencing Local Politics

@social_dynamics

Unrequested Domain Registration Transfers

Sunday, January 31st, 2010

By Jan Carroza and Sharon Hill

A small business we consult with from time to time forwarded these emails somewhat in a panic.  This business did not authorize any such transfer and the domain was not up for renewal for several months.  Here is the text of the email:

Thank you for registering/renewing the following domains with the NAME OF COMPANY.

We take pride in offering you superior customer service and competitive pricing.

*******************************************************

Order Information

*******************************************************

anydomain.com renewal/transfering

The order number for anydomain.com is 123456.

*******************************************************

Payment Information

*******************************************************

Your credit card has been billed for $30.00

NAME OF COMPANY
support@NOC.com

Several days later, they received a second email which stated:

The transfer and renewal of your domain name, anydomain.com is not yet complete at this time.

Reason:
——-

1) The Domain name is currently in a “REGISTRAR-LOCK” status with your current registrar.

2) We require that you provide us with an EPP Key/Authorization Code from your current registrar

In order to complete the transfer and renewal, the “REGISTRAR-LOCK” status needs to be removed and an EPP Key/Authorization code needs to be obtained. Please see below for instructions on achieving this.

This email goes to explain, in detail, the steps to unlock their domain and then transfer their domain to this company.

After several hours of running this down, this company had been reported before and the Federal Trade Commission filed a complaint and a federal district court which resulted in a Stipulated Final Judgment and  Order for Permanent Injunction and Consumer Redress at the end of 2003.  The script may have changed somewhat and therefore need to be re-addressed.

What should you do if you receive an email from a company that is not your domain registrar  or web hosting company regarding your domain?   Do not act upon it blindly.  Just as with any online transaction, you should initiate the process.  In other words, do not click on a link provided in the email.  Go to the site directly through the address bar and make sure all is well.  Call or email your registrar and/or web hosting company and check your credit card for any unauthorized charges.

To report spam and phishing to the Federal Trade Commission go to: http://www.ftc.gov/ftc/contact.shtm and scroll down to:

About Spam & Phishing Email: spam@uce.gov

    Forward unsolicited commercial email (spam), including phishing messages, directly to the FTC at spam@uce.gov. These messages will be stored in a database law enforcement agencies use in their investigations.

If you have any questions, contact us.  We will be glad to help.

@social_dynamics

House Hunting Reaches New Level iPhone Real Estate Listings

Sunday, January 24th, 2010

By Sharon Hill

Way back in the day: You are out and about in the neighborhood you are interested in moving and looking for real estate signs. Or, you are in a realtor’s office looking through printed books of listings.

Back in the day: You are out and about in the neighborhood you are interested in moving and looking for real estate signs. Or, you are in the realtors office looking through the text only database of homes.

More recently: You are out and about in the neighborhood you are interested in moving and looking for real estate signs.  Or, you are online yourself searching for properties and making a written list (or cut and paste list) of homes you would like to see and email your realtor.

Right now: You are out and about in the neighborhood you are interested in moving AND you have the iPhone app from Realtor.com which knows you are in the neighborhood and immediately provides you active listings with descriptions and pictures.

You can also disallow Use Your Current Location and type in city, state and/or zip to look anywhere you want and plan out your house hunting trip in advance.

Email the listing to your realtor or a friend. You can also post listings to Twitter or Facebook.

This app is amazingly simple to use and will make finding that right house and sharing your excitement with others so much easier.

@social_dynamics

5 Resolutions When Using Social Media

Wednesday, December 30th, 2009

By Sharon Hill

Much of the social media activity outside your company/organization is truly not within your control. Frightening to many it is nevertheless a reality. An unhappy customer or past supporter can write blogs, post comments, start groups in Facebook and send tweets. While this has been true for a while (think websites developed for complaints and rip-offs) the technical skill set required today is much less. The last thing you want to do is provide content to fuel negative stories.

Be Responsible – Not just Responsive

You have heard it all before from your company and others that all things digital never really disappear. I am a believer. When you write a blog, post to a wall (yours or others) send a tweet, make a comment on another blog you should anticipate the reaction you may receive and receive and receive for years to come. Don’t believe me; how many urban legend emails are sent years later but appear to be new information?

Social Media Stunts – Use Caution

This is probably the area of most growth in 2010 and not in a good way. Rallying and calling folks to action using social media can be a wonderful thing. Social media is also a powerful tool and it can easily take on a life of its own. People have been embarrassed and worse have lost their jobs and in some cases, a few nights of freedom.

Be Fair & Accurate – Not Judgmental

It takes work to research a topic and to be objective. Being objective has its benefits. You are taken more seriously when your approach is less one-sided. Blogging has provided everyone the opportunity to have a voice. Think about your own experience with major news organizations. Do you think news stories are mostly sound bytes, sensationalized and at times slanted towards a particular viewpoint? What about your own writings?

Engage – Not Just News Releases and Resumes

Social media is conversation not just communication. Generally, is it is short, to the point and an easy read or thought-provoking question or discussion topic. Most importantly it is warm and more personable (not necessarily personal) than a resume, bio or company news release.

Connecting Is The Goal

With every comment, blog, post and tweet are you encouraging a conversation or having the final word? Social media is not about being RIGHT or the most knowledgeable. It is about sharing and learning with and from others. You may not always like what you read, but it will be out there for you to take action and improve upon your organization’s image and services and provide higher levels of satisfaction.

@social_dynamics