Archive for October, 2009

One New Idea Per Blog

Friday, October 30th, 2009

By Sharon Hill

When I attend a seminar, my expectations are to leave with a minimum of one new idea that I can incorporate into my business. While I don’t expect each session to provide me with an epiphany, I do expect to take something back that has value. As an example in taking a negotiation seminar, the one concept  I left with was the idea of talking less. Not so much as listening more, but instead, not being so ready to jump into the conversation to fill the void. Amazing results came from this one idea that I learned at a seminar.

When you write a blog, do you think about that One New Idea that your readers will benefit from reading your blog? Obviously, there is a difference between a personal blog where you may write more for yourself and a business blog where you write for the reader of your blog.

As a blogger, I try to stay true to the “One New Idea”. Sometimes it is something concrete such as a How To. Other times it may be to compare social media to other common experiences to help drive home the value of a social media opportunity. Another One New Idea might be information that can be incorporated in internal memos or as talking points. Sometimes just simply making others  aware of the movement into new directions so that they are able to speak with knowledge, highlights their interest in keeping up with trends.

One New Idea Per Blog, something shared and something learned.

@social@dynamics

When You Send Email Are You Observing the CAN SPAM Act?

Tuesday, October 27th, 2009

By Jan Carroza

Effective since January 1, 2004, the CAN SPAM1 Act, legislation at the Federal level, is meant to address email marketing of commercial messages. I continue to see emails that don’t comply. The stakes are nothing to ignore: up to $16,000 per violation and possible prosecution by the Dept. of Justice.

We have a long way to go to educate advertisers:
81% of email marketers are unaware of CAN-SPAM Act2

Advertisers have a long way to go to impress their consumers and not be reported as spammers:
80% of consumers use “Report Spam” button if they do not
recognize sender by viewing “From” or “Subject” line.3

Here are the highlights of what advertisers and email “push” partners need to tackle:

1. Identify email as an advertisement.
2. Identify “sender” and “initiator,” basically meaning the advertiser and the company originating or transmitting on the advertiser’s behalf.

This means:

a.”From” must be accurate and not mislead (From: AtoZ Company) with “sender’s” email address
b. Publish “sender” physical or PO Box address
c. No forged email headers

3. Subject line must be relevant and not misleading.
4. Provide a workable opt-out solution:

a. Unsubscribe or opt-out links MUST WORK and one for each advertiser and affiliate network where both are present
b. 10 days to remove from list and not receive further messages
c. Maintain and provide secured suppression list of those unsubscribers for use by email push distributors

5. Know how the servers that send email for your company are secured. Make sure that they cannot offer opportunities for 3rd parties to relay messages through them.
6. Know the origin of all lists you rent.

Here are the possible penalties for ignoring the Act:

1. Each separate violation can carry a fine up to $16,000 enforced by the Federal Trade Commission.
2. Prosecution by the Dept. of Justice who may seek criminal penalties, including imprisonment, for commercial emailers who violate or conspire to violate this Act.

Enforcement has started to crack down on offending emailers. FTC Halts Illegal Spam Operation: http://www.ftc.gov/opa/2008/05/atmglobal.shtm.

In the future, we may see that the FTC might create a “do-not-spam” list like the “do-not-call” list that affects telemarketing:

http://news.cnet.com/2010-1028-5119513.htm

For more details, read more at:
Legal Overview of CAN SPAM and FTC Compliance: http://bit.ly/gM79q
FTC Spam Summit/Next Generation of Threats and Solutions: http://www.ftc.gov/bcp/workshops/spamsummit/presentations/Defining-the-Problem.pdf

The CAN-SPAM Act: A Compliance Guide for Business: http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm
____________

1 Controlling the Assault of Non-Solicited Pornography and Marketing Act
2 WebSurveyor Corp (2006)
3 Email Sender and Provider Coalition Survey, Dec. 2006

7 Criteria E-Commerce Merchants Need to Meet

Friday, October 23rd, 2009

By Jan Carroza

According to Anna Solomon of Fast Transact in The Green Sheet, if these requirements are not met, the processor may place a 100% hold on funds in the merchant’s account, keeping the merchant from having access to the funds, until the requirements are met.

Make sure you have these elements in place and posted on your website:

1.    Refund/cancellation policy
2.    Privacy policy
3.    Terms and conditions
4.    Products and the corresponding pricing listed
5.    128-bit, SSL page where personal and credit card information is obtained
6.    Telephone contact number
7.    Shipping and handling method and time shipped after the sale (if applicable)

Make sure your URL is in the identifier line on the customer’s statement as well as your customer service number. Your call center can also explain how the charge will look on their statement. These things help to reduce the number of chargebacks where consumers call their credit card companies. Working to minimize your chargebacks will keep you in good standing with your processor.

Continue to talk to your processor about their criteria for underwriting and risk as these points will change with ecommerce, laws, security and fraud issues and the like.

Source:  The Green Sheet: http://bit.ly/7_tips

@social_dynamics

Build Your Privacy Policy

Friday, October 23rd, 2009

By Jan Carroza

Why You Need One

The protection of personal identity information is critical to protect your business from possible fines and/or prosecution, your reputation and your consumers’ personal data. There are several Federal laws as well as State laws that cover this subject.

Where California goes, others will follow. California specifically mentions that privacy policies must be on commercial websites. Expect other States and Federal legislation to follow, so if you haven’t implemented one of these policies, do so.

“Effective July 2004, the California Online Privacy Protection Act requires operators of a commercial website or online service that collects Personally Identifiable Information from California residents through the Internet to conspicuously post a privacy policy on their website that complies with prescribed disclosures.” Source: the-dma.org.

Key Points to Include in Your Privacy Policy

1) Identify the information you collect and its use
2) Offer consumers the ability to review and correct their information
3) Tell consumers how they may learn of updates to the policy
4) Date the policy

The Direct Marketing Association has a terrific Privacy Policy generator that you can use to build one: http://www.dmaresponsibility.org/PPG.

For more information on Personal Identity Information and laws pertaining to handling of consumer data, read: “PCI, An Aspect of PII”
http://www.csrsi.com/library.aspx?view=html&publication_id=60

@social_dynamics

Why Not Use Social Media for Business?

Monday, October 12th, 2009

By Sharon Hill

When I decided to move from my hometown to a city more than 700 miles away, friends asked me “Why?” My response was “Why not?”

Whys (and their very close pal because) have a tendency to stop us from actions. Why nots on the other hand clear the road blocks.

So why are you not using social media?

Let me throw out a few whys and becauses and let’s see if we can clear the road:

1. It is not in my budget.

There is no green dollar cost for most social media marketing vehicles if you do it yourself.

2. It won’t work for my business.

Let’s take a look at what Wikipedia has to say about a business:

“The owners and operators of a business have as one of their main objectives the receipt or generation of a financial return in exchange for work and acceptance of risk.

If you have a successful business then your customers pay you for your work and your willingness to accept risk. You accept this objective every day. So yes, social media is work and not all social media channels will provide you the same return on your time investment and, as with everything, there is some risk, albeit, very little.

3. Reading tweets about what someone had for dinner is silly.

I think so too. Unless it happens to be that my favorite Chinese restaurant just added Moo Shu Pork to the buffet. Then the tweet had very specific relevance to me.

With that aside, some of the twitter craze is just that – a bit crazy. That does not mean there is not tremendous value. Also twitter is just one of the social media opportunities available. You don’t stop watching TV because you don’t like one of the networks.

4. I don’t have time to sit at a computer all day, I have a business to run.

No argument there. Did you know that you can schedule your tweets to go on certain days creating a backlog of “inventory” to bring out when needed? You can also schedule your blogs to be published on a future date. Again, create an inventory and store the material until you need it. Invite customers to send you information, share stories with you and with their permission, post it as a blog. There are no rules how much content you must have or how often you post.

5. I don’t know where to start and I am not the most computer savvy person on the planet.

This is probably the crux of the matter. It can seem to be over-whelming and intimidating. I am a computer savvy person, I design websites and teach computer classes. I had a learning curve and I made some mistakes. You will make some mistakes.  The good news is that I have not found a mistake that can’t be corrected.

6. Once I get the social media stuff up and running someone [me] will have to maintain it. That has to be a ton of work.

There are plenty of ways of learning; webinars, tutorials and/or jump right in. Getting your social media up and running is the most time consuming. Managing the activity should be the exciting part! Every connection can represent a new customer. You can also work with social media marketing firms in a variety of ways and with reasonable and designed-to-fit costs.

So now that we have Whys and Becauses answered, why not started saying to yourself “Why Not!”

Why not? The risks versus the rewards look good. Social media is more than a fad or craze. It is bringing back the tried and true method of making real connections and giving and receiving referrals.

Why not? You can start small and learn one social media channel at a time. Time is always an issue and it will not get any better.

Wny not? So you don’t see the benefit of a particular social media channel, no one says you have to do all or nothing.

Back to the definition of business. “Main objectives: the receipt or generation of a financial return in exchange for work and acceptance of risk.

In your day-to-day business, you provide a service or manufacture a product (work) with an understanding there are risks in exchange for financial reward.

Social media provides a way to connect to your customers (work) with an understanding there are some risks (time and minimal costs) in exchange for financial reward (results from social media marketing).

Now I will ask the Why. Remember those folks who waited forever to learn computers? The longer they waited the harder it became to catch up. Social media is already past the “early adopter” stage. Why are you waiting?

@social_dynamics

Customer Retention of Your Email Newsletters

Saturday, October 10th, 2009

Jan Carroza

Make sure you offer an Update Profile/Unsubscribe that has the flexibility to change an email address!

If you send email as a marketer, this format still remains one of the most compelling methods of sending your message to your loyal audience. Denise Wakeman of The Blog Squad took a poll asking which method her followers preferred to receive newsletters. The last time I looked at the survey, RSS was running neck and neck with email. So if email is an important way to send newsletters, let me present a retention issue for your email list.

You have a responsibility as an emailer to offer an opt-out functionality. Some have you reply with Unsubscribe in an email, and many use any of several email companies that have different methods.

Like many of my colleagues, I keep a main work email address, one for personal and yet another for my newsletters. I just don’t want my work email to get crowded with things I can’t read while I am in my work mode. So when I get the chance, I  leisurely peruse my newsletters.

One of the crazy things that I notice is that when I want to change my email address, most of the emails DO NOT give me the ability to change my address. All I can do is Unsubscribe. So guess what?

Sometimes I just go ahead and unsubscribe. The marketer never knows that I would still be willing to get their email newsletters and I would scan them from time to time.

So look at your email provider or your format for emailing. How easy or difficult is it to change your email address? (ConstantContact, ExactTarget or SubscriberMail offer this functionality.)

Next thought: don’t send the user back to sign in to a website just to change their email address.

P.S. If you don’t offer opt-out, get with it quick. You risk lawsuits and fines. Search CAN SPAM for the law.

Give your readers the chance to update their email address. Not just this;

If you’d rather not receive this newsletter in the future click here.

Good example (and BTW)  MarketingSherpa gets points for putting all these notes together at the TOP!

marketingshera

@social_dynamics

The Social Media Dichotomy of Consumers: From Ignorant to Addicted

Thursday, October 8th, 2009

By Jan Carroza

While more and more users worldwide are jumping into social networking, many are still on the sidelines wondering what all the fuss is about.

Kathy Hendershot wrote about her friend that was worried it was all about pitching yourself and getting the most followers (http://virtualimpax.com/page/4).  She mourned that her friend totally missed the point to reach out in social networks to meet people, enjoy and build relationships.

Our town filled the local library meeting room recently with folks interested in learning what social media is all about and why social media should appeal to them.  I imagine many of them will join the fray and enjoy the experience.  Some may try it and drop out, as many have, without finding a compelling reason or trying hard enough to make connections.

To the opposite extreme frequent users of social media tip the scale to the point of being “present yet absent.” As described by USA Today, some users tweet/text over 700 times a day and are often seen indulging while in the company of others: http://bit.ly/1D51tG.  I agree with the professor who coined the ‘present/absent’ phrase that these actions are rude, like turning your back to your company and hurtful to your friends and colleagues. I expect a 12-step program on the horizon for these junkies.

I hope we can find a middle ground where we come up with a social media etiquette, obviously ever-evolving as we get new temptations. You see some of that now in groups where members are bashed if they self-promote too much. I thought it was great that Hugh Jackman stopped the show for a cellphone user; sad that he had to do it. You hear the announcements in theaters, seminars, meetings and press conferences to turn the phones off.

My hope is that all the confused, concerned and wary will try the waters and find successful, meaningful personal and business relationships. For the addicted, I hope they realize how important it is to cherish their face-to-face time with friends and business associates and learn to manage their social experience to get the most out of both online and offline experiences.

@social_ dynamics

Not all Web Browsers are Created Equal

Friday, October 2nd, 2009

By Sharon Hill

As a web designer for many years, I knew that Internet Explorer (IE) and Netscape were different in how they each presented my website pages.  Some features in Netscape looked great and did not appear at all in IE and vice versa.  I learned to check each of the browsers after uploading the site and making any changes.

Hello IE and Mozilla Firefox.  What looks perfect in Firefox may not even be on the screen in IE.  Here are a few examples:

1. RSS Feed Icon in browser address bars

In Firefox, the RSS feed is visible in the address bar.  In IE8 it is located on the right side of the browser in the tabbed area.

Mozilla Firefox

Mozila Firefox RSS Feed Address Bar

Microsoft Internet Explorer

Internet Explorer IE8 RSS Feed Address Bar

Internet Explorer IE8 RSS Feed Tab

Apple Safari

Apple Safari RSS Feed Address Bar

Opera

Opera RSS Feed Address Bar

Google Chrome

Google Chrome RSS Feed

Google released a new version of their browser on September 15, 2009.  This version, like the first version, does not support RSS feeds.

2. Blogs not displaying correctly in Internet Explorer with WordPress

Code is added when copying text from Word directly in WordPress.  This can cause your readers to actually see code  in your copy such as <alignnone> <H2> etc.   In addition, the pages may not display correctly with the side bar disappearing or moved to the bottom of the page.

The easiest way to avoid this problem is to “wash” your post typed in Microsoft Word through Notepad which is plain text.  This eliminates the included formatting coming along for the ride with Word.

When you are ready to copy into WordPress use the Paste As Plain Text icon (the one with a T).  The icon with the W is Paste from Word.  This is an important step as you are converting from Word formatting to plain text formatting in Notepad to pasting using plain text in WordPress.

WordPress paste from Word and Notepad

Bonus Tip:  Image size matters.  If you images are too wide, the sidebar may move down to the bottom of the page in Internet Explorer.

3.  Adding Side Bar images which do not display properly or link correctly.

I wanted to add the RSS feed icon in the side bar of my WordPress default template and also add an image that would link to our website and have these images side by side.

WordPress Sidebar adding icons

I found some help at http://codex.wordpress.org/Customizing_Your_Sidebar but I still had issues. In Firefox with little effort, both images and links worked perfectly and I proclaimed success.  Remembering prior lessons (and an email from one of my partners), it was proclaimed a failure in IE.  It looked right, just didn’t function correctly. Both links were to the RSS feed.

I tweaked the code multiple different ways and finally was able to proclaim success in both IE8 and Firefox.

Moral of the blog:  Check all the browsers to make sure your blog site and components display properly and function correctly.

Have you checked how your blog (and website) look on an iPhone?

How To Do A Sticky-Post (in WordPress)

Thursday, October 1st, 2009

By Jan Carroza

No, it’s not a Post-It Sticky. Or a sticker.
When I wanted to make a post “stick” in a WordPress blog and be at the top of the blog, I found some old instructions out in the Spheriverse. I thought I’d post some new ones. They are real easy. Even I could do it!

1. Create the Post.
2. Go to Edit Post.

sticky-post

3. Then choose Quick Edit.
4. Check Make this Post Sticky.

sticky-post-1

If this is a new post and you want to make it the front page post you can do it when you save the post.

1. Find the Publish sidebar
2. Visibility: Public and chose Edit
3. Public is defaulted
4. Check Stick this post to the front page.

sticky-post

You are done! Excellent job. You make me proud. Just keep sharing what you learn and we’ll all get through this with ease and a lot faster.

@social_dynamics