Posts Tagged ‘Facebook’

How is your company using social media?

Monday, August 23rd, 2010

By Karen Miller

Like most people, when I saw the Wheat Thins TV ad where they delivered a year’s worth of Wheat Thins to a consumer, I was amused and intrigued by what they were doing. Of course, I went to their website, Facebook page and Twitter to see what was happening. And, they were listening to their fans and communicating with them!

Over and over it has been said that social media is all about communicating. Companies like Wheat Thins are using social media to their advantage. They are giving out coupons on Facebook, delivering Wheat Thins to those on Twitter and making product announcements on both. But this is only one example of a company using social media to their advantage.

Staples, Chase, Pepsi all have some interesting campaigns using social media that involve interaction with their consumers. The Pepsi Refresh campaign has used social media to donate millions of dollars to local and national charities. Instead of advertising on the Super Bowl this year, they are using social media sites to give away those advertising dollars to the charities. They are gaining product recognition and building brand loyalty as well as being “socially responsible.”

Chase did a similar campaign for Community Giving and Staples engages their consumers by asking questions, talking about donating to schools, showing sale items, etc. The key is engaging and communicating. Make sure you are doing both with your social media but most importantly take time to listen to your consumers.

How is your company using social media to their advantage? And what companies do you think are uniquely using social media?

Facebook For Business – Ask These 5 Questions

Thursday, July 22nd, 2010

By Sharon Hill

Not so many connections?  Maybe you are not doing enough.  Facebook is not the same as “Build it and They Will Come.”  You do have to work it and give as much as you get.

Here are some questions to ask about how you are using Facebook:

1. How many pages have you Liked?

2. How many posts have you made to another Facebook page Wall?

3. Have you let everyone you know about your Facebook Page and invited them check your page out?

4. If you have personal profile page, have you leveraged your personal connections with your business page?

5. Do you actually read Your Weekly Facebook Page Update?

+12 Fans this week (85 total Fans)

6 Wall Posts, Comments, and Likes this week

178 visits to your page this week

This stuff is important.  You have 12 new fans this week. Have you reached out to them to make a significant connection?  Remember Judy likes your page and tells Bob who tells Mary and so on.

You should not be passive with your Facebook page.  Just posting on a regular basis is not enough.  Slow steady growth should be your goal and be realistic about your number of people who will Like your page.  Facebook is about quality not just quantity.

Let’s put this into perspective.  Budweiser has 374,000+  Fans to their Facebook page.  Sounds like a lot when compared to 85 total Fans.  I would have thought that Budweiser would be closer to one million.  Miller Lite has even less (286,000+ Fans.)

Get out there and Like other pages and make comments on other page walls.  Give a little – Get a little in return.

@social_dynamics

Social Media – An outlet for Complaints

Tuesday, June 8th, 2010

By Sharon Hill

If you had to guess would you think that blogging, tweeting and posting on social media sites about good experiences outweighs complaints, or the other way around? My guess is the bad outweighs the good.

If you have a twitter account with followers you can immediately tweet about an experience;”The employee at [business name] on [any street] was so rude! Don’t expect good service. (87 characters)

Your followers can then tweet their thoughts and retweet your tweet spreading the comment exponentially. Is this what you had in mind?

Have you wondered about Facebook pages?  Do businesses remove posts that paint them in a bad light? Go to American Airlines’ Facebook page (http://www.facebook.com/aa) to see how they handle posts to their wall.  There are several not so flattering posts from flyers regarding service.  American Airlines does not monitor all postings, but does reserve the right to remove posts when they are abusive, fraudulent, violations, offensive and the like.

With Facebook, the page/profile owner is ultimately in control and can remove unwanted posts.  Even as someone who posts to a wall, I have the opportunity to remove my posts.

Blogs can be re-posted at other sites and is subject to the internet Permanent Record issues – could stay forever.

When you post something negative about a person or business, keep in mind that more folks may see the remarks than you intended.   You may be able to remove a blog or Facebook comment, but you can lose control of your comments being re-published with or without your permission or even knowledge.

@social_dynamics

Beyond the Big 4

Wednesday, May 26th, 2010

By the Social Media Dynamics Team

Facebook, Twitter, LinkedIn and Blogging seem to get the most press when it comes to social media sites.  Is this all there is to social media?  Not by a long shot!  In each of the next several blogs, we will provide with 3 other social media sites with our take on how they can be used in business.

YouTube

“YouTube provides a forum for people to connect, inform, and inspire others across the globe and acts as a distribution platform for original content creators and advertisers large and small.”

Great business examples:

Real Estate agent home tours.  Check out Coldwell Banker’s YouTube page .

Individual real estate agent YouTube page in Dallas

foursquare

“Foursquare on your phone gives you & your friends new ways of exploring your city. Earn points & unlock badges for discovering new things.” Specifically for businesses: “As a business owner, you can use foursquare to engage your increasingly mobile customers with foursquare “Specials,” which are  discounts and prizes you can offer your loyal customers when they check in on foursquare at your venue.”

Great business examples:

Anything local retail with a way to offer discounts and reward loyal customers.

StumbleUpon

“StumbleUpon helps you discover and share great websites. As you click Stumble!, we deliver high-quality pages matched to your personal preferences. These pages have been explicitly recommended by your friends or one of 8 million+ other websurfers with interests similar to you. Rating these sites you like () automatically shares them with like-minded people – and helps you discover great sites your friends recommend.”

Great business examples:

Personal recommendations go a long way in securing business.  If you are in a crowded category and rely on the traditional search engines to bring you business, check out StumbleUpon.  Best description, viral search.

Look for more quick “what’s what” on other social media sites in the coming weeks.

Also see:  Beyond the Big 4 – Flickr Digg Delicious

@social_dynamics

Managing Your Facebook Expectations

Tuesday, May 4th, 2010

By Karen Miller

The other night I had dinner with some friends and social media came up in conversation – specifically Facebook. One friend related the story of a colleague of hers who had set up a FB business page for a relative’s local retail business. In the course of 24 hours the page had over 5,000 fans (those who like) I questioned that, but she insisted it was true and on that basis, this friend was anxious to set up a FB business page for her husband who has a service-oriented business.

Now this person is expecting to also get 5,000 (or at least close to that number) fans in no time. Is that realistic? I don’t think so – unless you are a well-known person or company, it’s going to be hard to get that many fans quickly. Is she going to be disappointed and think she failed? Probably. Even asking every friend you have to like your business page and asking them to ask all of their friends, it still is going to take time.

When you start a FB business page, you need to be realistic about why you are starting one and how you are going to use it. We (and others) have said over and over that social media is all about communicating, connecting and opening up dialogues. Don’t just start your FB page and check on it once a week thinking that business and fans will now automatically come your way. You need to work at it on a daily basis and sometimes several times a day.

Social Media Examiner has said that marketers just starting out using social media spend an hour a week on it, but those who have been using it several months longer now use social media 10 hours a week.

Before you create your business FB page, consider how much time you can devote to using it. If you can’t spend the time to update it and keep it fresh, you might want to reconsider creating the page or you might want to consider outsourcing help.

@social_dynamics

Like It or Not

Wednesday, April 21st, 2010

By Karen Miller

“Why did “Become a Fan” change to “Like”?
To improve your experience and promote consistency across the site, we’ve changed the language for Pages from “Fan” to “Like.” We believe this change offers you a more light-weight and standard way to connect with people, things and topics in which you are interested.”

We have all heard the rumors that changes were coming to Facebook and they were true.  You are now going to “like” something instead of becoming a “fan.”

Everyone has an opinion on it that’s for sure. The usual argument is that I like something, but I’m a fan of something else (fill in your own example). Fandom means a commitment and like is just, well, a nice feeling. Personally, I prefer to become a fan of a company or product, but that’s not what I want to talk about.

As a marketer how is this going to affect you? You can no longer use “Become a Fan on Facebook.”  Every message you have that uses those words will need to be changed. For some this includes TV commercials, radio spots, website pages and more. You might want to use “find us on Facebook” instead. “Start liking us on Facebook” doesn’t really have that great of a ring to it.

You will still be able to treat those who “like” you as a “fan.” Since the thought behind the change is that Facebook users are clicking more often on “like” rather than “become a fan,” the change in terminology may drive more people to your Facebook page and increase your fan-base or rather your like-base. Other than that is appears it will business as usual for Facebook. The upside to the change is that you may find more people landing on your Facebook page and staying there.

For some this change is not a big thing.  For others who have to pay every time a change is made to their website, it costs money. You will need to make the necessary changes to your marketing messages so you won’t be out of date by requesting people become your fan.

@social_dynamics

Facebook Fan Page or Group Page – You Choose

Thursday, April 15th, 2010

By Sharon Hill

No really, you need to choose.  Recently we were working with a university on a local alumni club’s new Facebook page and it was decided to go with a Fan Page.  The page looked great, the first event was posted and a discussion started.

By going with a Fan Page, we had several other choices to make:
Local
Business
Artist, Band, or Public Figure


Focusing first on Local, we had 26 business categories from auto to travel including Club in which to choose.

Moving onto Business, we had 24 business categories from something very generic such as Products all the way to Websites including Non-Profit.

If we had selected local, the information tab would include street address and hours open for business.  This would not work for our alumni club at all.  Business worked fine or so we thought.

Now that we were ready to have our new Facebook Fan Page link placed on the university alumni club page, we realized most of the other clubs had selected Groups rather a Fan Page. As we had just started and had not announced our new Facebook presence we decided to investigate.

Groups are the same and different from Fan Pages

Group Type drop down box includes 10 selections, two of which would fit:  Organizations and Student Groups.  Selecting Organizations, we have these choices:  Academic Organizations, Clubs & Societies or Non-Profit Organizations
Group Choices in Facebook

Student Groups look like this:

Group Selections in Facebook

Most obvious choices would be Alumni Groups or Clubs and Societies. Most of the other Facebook alumni clubs had selection Organizations and Clubs and Societies.  For consistency purposes, we made the same choice.

So what are the other advantages specific to our example choosing Groups over a Fan Page?

There is a place to list Officers and most Clubs have Officers.  You can Message all Members and invite people to join.

Here again is the difference between Fan Page and Group Pages.  For Fan Pages you may suggest the Fan Page to Friends and only to Friends.

With Groups when you invite people to join you can invite people by email.  You can invite folks to join your group even if they do not currently have a Facebook profile (they will need to create one).

These are just a few of the differences between Groups and Fan Pages.  Be aware that you cannot change from one or the other.  The only way to change from a Fan Page to a Group or a Group to a Fan Page is to start over. Choose wisely.
@social_dynamics

Why Tweetup? What’s In It for Your Business?

Tuesday, April 13th, 2010

By Jan Carroza

A Tweetup is a meeting conducted from various locations as well as virtually. It’s a great way to get like-minded people together for social interaction that may or may not get to a physical location to participate.

For businesses, the opportunity to generate buzz for very little expense is a no-brainer.  It can be fun, educational or both.  Businesses can present products and services. Non-profits can organize support for their charity or cause. Trade and consumer press jump on the bandwagon, increasing the excitement and overall impact.

The wine industry in Washington State chose March as month to celebrate their wines and restaurants joined in. Organizing conversations with hashtags like #WAmerlot and #TasteWA let participants following conversations from any of a number of locations. Over 225 wineries were involved in Taste Washington.  Josh Wade of Drinknectar.com (@nectarwine) got the ball rolling for the Tweetup by posting 80 Twitter addresses for wineries. Sean P. Sullivan (@wawinereport) used his Wawinereport.com blog to champion the cause along with 9 co-sponsors. @TasteWashington provided greater Twitter lists of 40 participating restaurants and 112 wineries . Seattle Magazine gave it press. Seattle Times showed up at one of the locations.

Tweetups take a little planning and coordination. You’ll want to identify leaders, co-sponsors or co-leaders who can draw or organize additional resources to get a snowball effect. Folks were notified and shared their information and whether they would attend at http://wamerlot.eventbrite.com.  Those who RSVP now have left calling cards, so wineries who responded have basically left a calling card waiting to be found by a new prospective buyer or visitor. Instructions are given for Twitter hashtags like #WAmerlot that can be used to follow discussions during the event and to this day. Other social media, like Facebook Fan Pages, allow discussions at greater length than the 140 characters.

During the event, such as at Harbor Wine Shop on Bainbridge Island, participants could see the Twitter stream projected on a wall and react with comments about the wine they tasted at that time. Following the hashtag conversations allowed Twitter fans to follow from locations all over Washington State and from wherever they were in the country, thus including wine fans at great distance for a two-hour event and beyond.  Participants share photos, video, and posts long after.

Twitter Tweetup

The conversations continued for hours and now days later (see at: http://search.twitter.com/search?q=%23wamerlot), giving wine consumers, wineries and wine shops everywhere the ability to share a common passion while promoting Washington wine businesses nationwide.

Quite the buzz for very little cost, a little organization and lots of impact. New friends, greater connectivity in the wine community, and quite likely, greater sales for the industry.

@social_dynamics

Guest Blog – Advertising on Facebook – Insider tips

Thursday, March 25th, 2010

By Marty M. Fahncke, President of FawnKey & Associates

Gold was first discovered at California’s Sutters Mill on January 24th, 1848.  The next year (1849), well over 300,000 fortune seekers (the ‘49ers) made their way to California, creating one of the largest mass migrations in U.S. History.  Note that it took over a year from the time gold was discovered until the masses arrived.  And by the time the crowds did show up, the easy gold was claimed…and most people never made a dime.

The above scenario describes advertising on Facebook in 2010.  It’s just like 1848, and you are ahead of the rest of the ‘49ers just by reading this post.  The masses will be on board soon, but you can make your fortune before they arrive.

Where do I get the nerve to make such a bold prediction?  By hitting the road and opening my ears…

Last week I was a speaker at Affiliate Summit West in Las Vegas.   Since I’m a long way from knowing everything there is to know, I always try to attend other educational sessions when I’m a speaker at a conference. One particular session at this show blew me away.  It was called “Killer Facebook Advertising Tactics”, and the information I picked up there is worth at least a couple of million bucks for me, my clients, and hopefully you!

Panelists included:
Jim Kukral, CEO, JimKukral.com (Twitter @jimkukral) (Moderator)
Mark Colacioppo, President, Globalizer, LLC (Twitter @globalizermark)
Markus Frind, CEO, Plentyoffish
Dr. David Klein (dk), CEO, Purpose inc (Twitter @purposeinc)
Jeremy Schoemaker, President, ShoeMoney Media Group, INC (Twitter @shoemoney)
Alex Schultz, Manager, Internet Marketing, Facebook (Twitter @alexschultz)

The Facebook Advertising panel at Affiliate Summit

The Facebook Advertising panel at Affiliate Summit

The opportunity

  • According to the panel, 2010  is the last year to take advantage of inefficiencies and lack of competition for advertising space on Facebook. Facebook today is as ripe for opportunity as Google was 6 or 7 years ago.  In another year, more big brands (with big budgets) will move in, and it will be one hundred times more competitive, thus one hundred times more difficult to develop profitable advertising campaigns.
  • There are a lot of tools “missing” from the Facebook advertising process, which means it’s not as easy to operate there as other places.  Things like bulk uploading, split testing and full-scale reporting capabilities are coming, but are not there yet.
  • This is why Facebook is such a ripe opportunity right now.  It actually takes WORK to be successful there…but the ones who are there now and willing to work hard (and smart) are seeing huge successes to the tune of tens or hundreds of thousands of dollars per month in profits.

Here are some valuable nuggets to get you started:

Making your ads more effective

Test, test, test – David Klein showed a PowerPoint of a round of ad testing he did for a client.  It took over 100 different variations of testing, but he finally found the ad with the right mix of headline, body copy, image, and image color that reduced his cost per lead from over $10 with the first ad to only $1.14 by the time they had tested everything!   You need to be willing to test dozens or even hundreds of ads to find the one that works.  And right now, all that testing is manual.

URL - Across the board, everyone agreed that putting the destination URL in the ad increases click through, and may of course increase branding and type-in traffic opportunities as well.

Landing pages – The more simple the landing page, the better it will perform.  Remove any extra navigation or clutter from the page.  A clear, simple offer works best.  And remember the CALL TO ACTION!  Make it very clear to the visitor what you want them to do next.

Types of offers – Lead generation campaigns work best.  According to the panel, Facebook is great at the “top of the funnel” when it comes to marketing campaigns.  It’s great for lead generation or list-building, but don’t expect someone to click on your Facebook ad and instantly buy something.

Keep your offers “On-site” – If you can run an ad for a destination inside Facebook such as a Fan Page, Group or Event, you’ll have much more success.  Why?  Because if you have the customer click to an “Off-site” page, they may get the dreaded “You are leaving Facebook” warning…which will kill your conversions.  It doesn’t always pop up, but don’t take the risk if you don’t have to.

CPM vs. CPC? – Instinctively, most new advertisers on Facebook start with the Cost Per Click (CPC) model, thinking it will reduce their risk.  However according to the panel, starting with the Cost Per Thousand (CPM) may actually be better for you, since it will reduce the risk of the ad getting pulled for lack of performance.   Once can still reduce risk by using the budget cap setting for the campaign.

Think local – Shoemoney said “Making money running local ads on Facebook is so easy, it’s like shooting fish in a barrel”.  He mentioned one client, a dental practice that Shoemoney did a local Facebook campaign for.  In less than two weeks, and for a media budget of around $500, the dentist filled up every single appointment they had for the next six months.   Try doing that with the yellow pages!

Think international – For even more virgin territory, focus your Facebook advertising efforts outside the borders of the U.S.  There is even less competition in these areas. In fact, it was mentioned that in some Eastern European countries, there are almost ZERO competitors for ad placement right now.  It can all be yours.

Warnings

Approval of ads – All ads submitted to Facebook must be manually approved.  Most of you knew that.  What you may NOT have known is that it’s the staff in the Facebook Ireland office that actually does the approval.  According to Schultz, one common reason for being rejected…the website you are linking to cannot be accessed outside North America!  Make sure your site can be accessed from anywhere in the world before submitting an ad.

Getting booted – Facebook publishes advertiser Suggested Best Practices and Common Reasons for Rejection. Read them and understand them.  From Alex, we learned that Facebook has a “Three strikes and you are out” rule, and will ban you from advertising on Facebook forever if you hit their limit.

Customer service

  • Advertising on Facebook is “self serve” until you hit a budget of about $30,000 per month.  At that point you will be assigned an account manager, and get access to some extra tools that will make your life easier.
  • However, if you are in the affiliate marketing space, Facebook has set up a dedicated email just for you (affiliates@facebook.com) and assures that we’ll get a prompt response from a real human being!
  • Facebook cares more about the “user experience” than it does the money from your ad. This means they tend to lean on the side of being very conservative what they allow.  It also means that you aren’t likely to win too many arguments if the cause of a declined or pulled ad happens to be complaints or “dislikes” from the users.

So there you go.  A little motivation and a little information to get you going advertising on Facebook.  If you move forward, please check back with me and let me know how it goes.  You can connect with me at any of the following:

Blog: http://martyfahncke.wordpress.com/
Tweets: http://www.twitter.com/Fawnkey
LinkedIn: http://www.linkedin.com/in/martyfahncke
Facebook: http://www.facebook.com/martyf

About the Author

Marty  Fahncke has nearly 25 years in sales, marketing, and management, primarily involved in the marketing of products and services directly to consumers via television, telemarketing, the internet, and other forms of direct marketing, both domestic and international. Since 1999, he  has been President of FawnKey & Associates, a product development, marketing, and business advisory firm.

@social_dynamics

How we keep in touch – Facebook

Tuesday, March 23rd, 2010

By Karen Miller

Like just about every other person I have a Facebook page. I needed to have a Facebook page because I have a business Facebook page but I was never planning on doing anything with my personal page. Then my family found me! And kept finding me.

I have a fairly common name and live in a large city and those were my only identifiers on Facebook and they still found me. Kudos to them for their good detective work. I reluctantly agreed to be friends (don’t tell them that). My immediate family is rather small, but my extended family (cousins galore) is quite large and scattered throughout the country. We don’t get to see each other very often and with the exception of holiday cards and a couple of e-mails during the year, we don’t communicate that often. But now I “hear” from them almost every day. And, I really love it. I get to learn about what’s going on in their lives, what’s on their minds and look at their photos. My younger niece and nephew are teen-agers and I’m a long way from being a teen-ager so I appreciate getting a peak into their lives to see what they are doing and learn a little more about their personalities. And, boy, do they have personality!

Physically, my closest relative lives 12 hours a way, but now they are as close as my computer. Will I ever be the person who has 200+ friends? No, but I will have my family close and that’s more important to me.

@social_dynamics